About Us

The Heating Helpline is a FREE advice service operated and managed by B&ES, the Building & Engineering Services Association (formerly HVCA – the Heating and Ventilating Contractors’ Association).

Established in 1904, B&ES is the premier organisation representing central heating contractors across the UK and exists to promote fair dealing and the sound installation of heating systems.

B&ES members that undertake gas installations or work on gas-fired appliances in the home are all registered with Gas Safe – the gas safety watchdog body.

All B&ES domestic heating engineers are also members of TrustMark, the Government-endorsed scheme designed to direct consumers towards reliable tradespeople.

To locate your nearest B&ES heating engineer click on ‘Find a Trusted Heating Engineer’.

Heating Helpline
Building & Engineering Services Association
Esca House
34 Palace Court
London W2 4JG


For all your heating and energy saving enquiries, call 0800 810 8303. Calls are free when calling from a BT landline but you may incur charges if the call is made from a mobile or other service.